Terms of Service

Who we are

Carbonbit Limited operates the Standpoint platform. These terms are the agreement between Carbonbit and the organisation using Standpoint (referred to as "you" or "your organisation" below).

What Standpoint is

Standpoint helps your organisation measure, manage, and report on its sustainability and compliance obligations, using the information and evidence you and your organisation provide. Standpoint assembles and presents your own information; it does not audit, verify, or independently assure it unless a specific output says otherwise. Where a consultant reviews or signs off an output, that review is described on the output itself.

Account tiers and what is included

Standpoint is available at different service levels: Ask (free), Core, Advised, and Managed, each including different depth of platform capability and consultant involvement, as described at the point of signup or upgrade.

Your free trial

New paid signups begin with a 30-day free trial, starting on the day you sign up. We will ask for your payment card details when you sign up, but nothing is charged during the trial. If you do not cancel before the trial ends, your subscription begins automatically and your card is charged. We will email you a reminder before this happens, using the email address you provide. You can cancel at any time during the trial with no charge: email us and we will confirm the cancellation in writing.

Billing and cancellation

Subscriptions renew automatically each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.

We do not offer refunds or credits for the unused portion of a billing period. If you cancel, your subscription simply does not renew: you keep full access until the end of the period you have already paid for.

Tier Access and Changes

Your subscription grants access to the features and capabilities of your selected tier. Where your usage or organisational complexity grows within the scope of the Free or Core tiers, your access may be adjusted automatically to reflect that tier, at no additional cost and without requiring your separate agreement, as this remains within the tier you have already agreed to.

Where your usage or organisational complexity is assessed as exceeding the Core tier and requiring the Advised or Managed tier, we will not automatically change your access or charge you for a higher tier. A named member of our consultant team will contact you to explain the specific and verifiable reasons for this assessment and to discuss your options, including remaining on your current tier where reasonably possible during a grace period. Any change to a higher tier, and any associated change in fees, requires your explicit agreement.

Your data and content

Information and evidence you upload or enter remains yours. You give Carbonbit permission to use it only to provide the service to you: to build your roadmap, prepare your outputs, and support your account. Carbonbit does not sell your data, and does not use it to train or improve services for other organisations without your agreement. Full detail on how personal data is handled sits in our separate Privacy Notice, which forms part of these terms.

What Standpoint outputs are, and are not

Outputs Standpoint prepares reflect the information and evidence available at the time they were generated, graded honestly by how well-evidenced each figure is. They are prepared for your own organisation's use. They are not, unless a specific output or a separate signed agreement says otherwise, prepared for reliance by any third party, and Carbonbit accepts no duty of care to a third party who sees them without such an agreement in place.

Acceptable use

You will not use Standpoint to submit false or misleading information, attempt to access data belonging to another organisation, or interfere with the platform's normal operation.

Intellectual property

Carbonbit owns all rights in the Standpoint platform itself (its software, design, methodology, and the applicability logic and frameworks it applies), except for anything you provide us. You own your own data and content, as set out above. We grant you a licence to use Standpoint for your own organisation's purposes for as long as your account is active; you grant us a licence to use your data only to provide the service to you, as set out in our Privacy Notice.

Confidentiality

Each of us will keep the other's confidential information confidential, and use it only for the purposes of this agreement, except where disclosure is required by law or by a regulator.

Where you are the Controller and we are the Processor

For any personal data belonging to your own contacts (landlords, suppliers or other third parties you invite to provide information through Standpoint), you are the Controller and Carbonbit is the Processor, under UK GDPR. In that relationship:

We process that data only on your documented instructions, as set out in this agreement and our Privacy Notice, and will tell you if an instruction appears to breach data protection law.

We keep it confidential, and require our own staff and contractors to do the same.

We apply appropriate technical and organisational security measures to protect it.

We do not appoint another organisation to process it on our behalf (a sub-processor) without telling you first. We will give you 30 days' notice of any new sub-processor, and you may object on reasonable data protection grounds; if we cannot resolve your objection, either of us may end the affected part of the service.

We will help you respond to a data subject's request to exercise their rights, and tell you promptly if we receive one directly.

We will tell you without undue delay if we become aware of a personal data breach affecting this data.

We will delete or return this data at the end of our agreement, unless the law requires us to keep it.

We will make available what you reasonably need to demonstrate our compliance with this section, and allow an audit on reasonable notice.

You are responsible for having a lawful basis to collect this data and share it with us, and for the accuracy of what you provide.

No reliance by third parties

Standpoint outputs are prepared for your organisation's own use. Except where we have agreed otherwise with you in writing for a specific output and a named third party, no other person or organisation may rely on anything Standpoint produces, and we do not accept a duty of care to any third party who sees it. This does not affect any rights a consumer may have that cannot lawfully be excluded, but Standpoint is provided to organisations, not consumers, and this agreement is between us and your organisation only. Nothing in this agreement is intended to, and does not, give a third party any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Warranties and disclaimers

We provide Standpoint with reasonable care and skill. Beyond that, and beyond what the law requires and does not allow us to exclude, Standpoint is provided "as is," and we do not promise it will be uninterrupted, error-free, or fit for a purpose we have not specifically agreed with you.

Force majeure

Neither of us is responsible for a failure to perform caused by something reasonably beyond our control, for as long as that continues.

Changes to the service

We may change or improve Standpoint's features over time. If a change would remove something material to how you use the service, we will tell you in advance through your workspace or by email.

Assignment

You may not transfer your agreement with us to someone else without our consent. We may transfer our agreement with you as part of a sale or reorganisation of our business, provided the level of service you receive does not get worse as a result.

Entire agreement and variation

These terms, together with our Privacy Notice and anything specifically agreed with you in writing, are the entire agreement between us about Standpoint. Any change to these terms must be made as described in "Changes to these terms" below.

Severability

If any part of these terms turns out not to be enforceable, the rest continues to apply.

Notices

We will send you notices under these terms to the email address on your account. You can send us notices through your workspace messages or the contact details on carbonbit.tech.

Liability

Nothing in these terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited under English law.

Subject to that, Carbonbit's total liability to you arising out of or in connection with these terms, however arising, is limited to [THE GREATER OF £X OR THE TOTAL FEES YOU PAID CARBONBIT IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM: FIGURE TO BE CONFIRMED AGAINST ACTUAL PI COVER, NOT DRAFTED HERE].

Neither party is liable to the other for any indirect or consequential loss, or for loss of profits, revenue, business opportunity, or goodwill, even if that loss was foreseeable.

Standpoint's outputs reflect the information and evidence available at the time they were prepared, honestly graded by how well-evidenced each figure is. Every figure carries its audit trail. Carbonbit is not liable for the accuracy of information or evidence you or your organisation provided, or for decisions made in reliance on an output where the underlying information was incomplete or incorrect.

Ending your agreement

You may close your account at any time by emailing us, and we will confirm the closure in writing. Carbonbit may suspend or end an account for a genuine breach of these terms, or for non-payment, with notice except where the breach is serious enough to require immediate action.

Changes to these terms

We will tell you before a material change to these terms takes effect, through your workspace or by email, with a reasonable period to review it.

Governing law

These terms are governed by the law of England and Wales.

These terms, and anything arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute: except where you are a consumer resident elsewhere in the UK, in which case mandatory local consumer protections still apply. [Standpoint sells to organisations, not consumers, so this carve-out is likely academic: solicitor to confirm it is worth keeping or can be dropped.]